เปรียบเทียบสินค้า 
Freshchat Forest
Freshchat Forest
ราคาต่อคนต่อเดือน สัญญารายปี
| Feature list |
FREE |
BLOSSOM |
GARDEN |
ESTATE |
FOREST |
| Monthly Unique Visitors (MUV) |
10k MUV |
100k MUV per user | 200k MUV per user | 300k MUV per user | 400K MUV per user |
|
TEAM INBOX |
|||||
| Inbox Views | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Views | X | ✓ | ✓ | ✓ | ✓ |
| Priority Inbox | X | ✓ | ✓ | ✓ | ✓ |
| Private Notes | X | ✓ | ✓ | ✓ | ✓ |
| Groups | ✓ | ✓ | ✓ | ✓ | ✓ |
| Canned Responses | X | ✓ | ✓ | ✓ | ✓ |
| Rich Messaging | ✓ | ✓ | ✓ | ✓ | ✓ |
| Read Receipts | X | ✓ | ✓ | ✓ | ✓ |
| File Attachments | ✓ | ✓ | ✓ | ✓ | ✓ |
| Conversation Labels | ✓ | ✓ | ✓ | ✓ | ✓ |
| Bulk Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Agent Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| User Properties | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom User Properties | X | ✓ | ✓ | ✓ | ✓ |
| User Events | X | ✓ | ✓ | ✓ | ✓ |
| Team Inbox Lite | X | X | ✓ | ✓ | ✓ |
| Team Inbox Lite (Chrome Extension) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multilingual Team Inbox | X | X | X | ✓ | ✓ |
| Live Translate | X | X | X | ✓ | ✓ |
| Mobile App | ✓ | ✓ | ✓ | ✓ | ✓ |
| Smart Plugs | X | X | ✓ | ✓ | ✓ |
|
OUTBOUND MESSAGING & PROACTIVE USER ENGAGEMENT |
|||||
| Unlimited Contacts | ✓ | ✓ | ✓ | ✓ | ✓ |
| User Events Tracking | X | ✓ | ✓ | ✓ | ✓ |
| User Segmentation | X | ✓ | ✓ | ✓ | ✓ |
| User Targeting | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Manual Messages | ✓ | ✓ | ✓ | ✓ | ✓ |
| Triggered Messages | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Targeted Messages | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Triggered Emails | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Scheduled Emails | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
|
ADVANCED WORKFLOWS |
|||||
| Assignment Rules | X | ✓ | ✓ | ✓ | ✓ |
| IntelliAssign | X | X | X | ✓ | ✓ |
| Topics | ✓ | ✓ | ✓ | ✓ | ✓ |
| FAQs | X | ✓ | ✓ | ✓ | ✓ |
| Auto-Resolve | X | X | ✓ | ✓ | ✓ |
| Meetings | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Co-Browsing | X | X | X | ✓ | ✓ |
| Canned responses | X | ✓ | ✓ | ✓ | ✓ |
| Business Hours (Global) | X | ✓ | ✓ | ✓ | ✓ |
| Business Hours(by Groups) | X | X | X | ✓ | ✓ |
| Offline Experience | X | ✓ | ✓ | ✓ | ✓ |
| Files | X | ✓ | ✓ | ✓ | ✓ |
| Tickets from chat | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat transcript download/share | X | X | X | ✓ | ✓ |
| Unread Chat Email Notifications to Customers | X | ✓ | ✓ | ✓ | ✓ |
| Push Notifications (Desktop & Mobile) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advanced Automations | X | X | X | ✓ | ✓ |
|
CHATBOTS |
|||||
| Freddy Answers |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
5000 sessions per month |
| Custom Flows |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
5000 sessions per month |
| Bring Your Own Bot(Conversation APIs) | X | X | X | ✓ | ✓ |
| Proactive Bot Triggers |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
Freddy Self Service Add-on |
5000 sessions/month |
|
DASHBOARD & REPORTS |
|||||
| Realtime Dashboard | |||||
| Basic Dashboard | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advanced Dashboard | X | X | X | ✓ | ✓ |
| Reports | |||||
| Conversation Overview Report | X | ✓ | ✓ | ✓ | ✓ |
| Label Report | X | X | ✓ | ✓ | ✓ |
| Team Performance Report | X | X | ✓ | ✓ | ✓ |
| CSAT Report | X | X | ✓ | ✓ | ✓ |
| Agent Availability Report | X | X | X | ✓ | ✓ |
|
MESSAGING CHANNELS |
|||||
| Website | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mobile In-App via SDKs (Android, IOS, Phonegap etc) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Facebook Messenger | X | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Business | X | X |
Add-on |
Add-on |
Add-on |
| Apple Business Chat | X | X | X | ✓ | ✓ |
| LINE | X | X | X | ✓ | ✓ |
|
APPS, INTEGRATIONS & APIS |
|||||
| Apps & Integrations | |||||
| WordPress | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shopify | ✓ | ✓ | ✓ | ✓ | ✓ |
| Zendesk | X | ✓ | ✓ | ✓ | ✓ |
| Slack | X | ✓ | ✓ | ✓ | ✓ |
| Clearbit Reveal | X |
A&E Add-on |
A&E Add-on |
A&E Add-on |
A&E Add-on |
| Marketplace(Public Apps) | X | ✓ | ✓ | ✓ | ✓ |
| Marketplace(Custom Apps) | X | X | ✓ | ✓ | ✓ |
| Freshdesk |
Ticket from chat |
Import FAQs |
Team Inbox Lite |
✓ | ✓ |
| Freshsales | X | ✓ | ✓ | ✓ | ✓ |
| Freshservice | ✓ | ✓ | ✓ | ✓ | ✓ |
| Freshmarketer | X | ✓ | ✓ | ✓ | ✓ |
| Apps & Integrations | |||||
| Conversation APIs(BYOB) | X | X | X | ✓ | ✓ |
| Conversation Transcript APIs | X | X | X | ✓ | ✓ |
| Extensive Data APIs | X | X | X | ✓ | ✓ |
| Agent APIs | X | X | X | ✓ | ✓ |
| Rich Messaging APIs | X | X | X | ✓ | ✓ |
| Webhooks | X | X | X | ✓ | ✓ |
|
MULTILINGUAL SUPPORT |
|||||
| Web Messenger | X | X | X | ✓ | ✓ |
| Mobile App | X | X | X | ✓ | ✓ |
| Agent Interface | X | X | X | ✓ | ✓ |
| Topics | X | X | X | ✓ | ✓ |
| FAQs | X | X | X | ✓ | ✓ |
| Offline Experience | X | X | X | ✓ | ✓ |
| Live Translate | X | X | X | ✓ | ✓ |
|
ACCESS, SECURITY & COMPLIANCE |
|||||
| Pre-defined Roles | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Roles | X | X | X | ✓ | ✓ |
| Allowed IPs | X | X | X | X | ✓ |
| Allowed Domains | X | X | X | X | ✓ |
| Blocked IPs | ✓ | ✓ | ✓ | ✓ | ✓ |
| User Authentication(JWT) | X | X | X | X | ✓ |
| ISO 27001 | ✓ | ✓ | ✓ | ✓ | ✓ |
| AICPA SOC 2 | ✓ | ✓ | ✓ | ✓ | ✓ |
| EU GDPR | ✓ | ✓ | ✓ | ✓ | ✓ |
| TRUSTe | ✓ | ✓ | ✓ | ✓ | ✓ |
| Privacy Shield | ✓ | ✓ | ✓ | ✓ | ✓ |
| CCPA | ✓ | ✓ | ✓ | ✓ | ✓ |
| HIPAA | X | X | X | X | ✓ |
| WCAG (For Agent TeamInbox Lite) | ✓ | ✓ | ✓ | ✓ | ✓ |
|
SUPPORTED MIGRATIONS |
|||||
| User Import(Contacts) | X | X | X | ✓ | ✓ |
| Agents | X | X | X | ✓ | ✓ |
| Canned Responses | X | ✓ | ✓ | ✓ | ✓ |
| Email Templates | X | X | X | ✓ | ✓ |
|
RECOMMENDED ADD-ONS |
|||||
| Acquisition & Engagement Add-on |
NA |
+USD19 flat fee/month |
+USD19 flat fee/month |
+USD19 flat fee/month |
+USD19 flat fee/month |
| Triggered Messages | X | ✓ | ✓ | ✓ | ✓ |
| Targeted Messages | X | ✓ | ✓ | ✓ | ✓ |
| Triggered Emails | X | ✓ | ✓ | ✓ | ✓ |
| Scheduled Emails | X | ✓ | ✓ | ✓ | ✓ |
| Meetings | X | ✓ | ✓ | ✓ | ✓ |
| Clearbit Reveal | X | ✓ | ✓ | ✓ | ✓ |
| Full Contact | X | ✓ | ✓ | ✓ | ✓ |
| Freddy Self-service Add-on |
+USD100 per month for 1000 Freddy sessions |
+USD100 per month for 1000 Freddy sessions |
+USD100 per month for 1000 Freddy sessions |
+USD100 per month for 1000 Freddy sessions |
+USD100 per month for 1000 Freddy sessions |
| Chatbots Builder Platform | ✓ | ✓ | ✓ | ✓ | ✓ |
| Freddy Answers | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Flows | ✓ | ✓ | ✓ | ✓ | ✓ |
| Intent Detection | ✓ | ✓ | ✓ | ✓ | ✓ |
| API Connectors | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multilingual Bots | ✓ | ✓ | ✓ | ✓ | ✓ |
| Rich Media Interactions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chatbot Analytics | ✓ | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Add-on |
NA |
NA |
+USD49/number/month |
+USD49/number/month |
+USD49/number/month |
| Business Messages, Customer Messages,Proactive Messages | X | X | ✓ | ✓ | ✓ |
|
CUSTOMER SUPPORT |
|||||
| Knowledge Base | ✓ | ✓ | ✓ | ✓ | ✓ |
| Community forums | ✓ | ✓ | ✓ | ✓ | ✓ |
| 24 x 5 Email support | ✓ | ✓ | ✓ | ✓ | ✓ |
| 24 x 5 Chat support | X | ✓ | ✓ | ✓ | ✓ |
| Omnichannel Features |
SPROUT |
BLOSSOM |
GARDEN |
ESTATE |
FOREST |
| OMNICHANNEL | X | X | X | ✓ | ✓ |
| Advanced Ticketing | X | X | X | ✓ | ✓ |
| Helpdesk Automations | X | X | X | ✓ | ✓ |
| Omnichannel Customer Timeline | X | X | X | ✓ | ✓ |
| Load-balanced ticket assignment | X | X | X | ✓ | ✓ |
| Customizable Satisfaction Surveys | X | X | X | ✓ | ✓ |
| Multiple SLAs and business hours | X | X | X | ✓ | ✓ |
| Multlingual Knowledge base | X | X | X | ✓ | ✓ |
| Custom helpdesk reporting | X | X | X | ✓ | ✓ |
| Multiproduct helpdesk | X | X | X |
Upto 5 products |
Unlimited products |
| Complete portal customization | X | X | X | ✓ | ✓ |
| Skill-based ticket assisngment | X | X | X | X | ✓ |
| Email bot | X | X | X | X | ✓ |
| Agent scripts | X | X | X | X | ✓ |
| Social Signals | X | X | X | X | ✓ |
| Thank you detector | X | X | X | X | ✓ |
| Auto-triage | X | X | X | X | ✓ |
| Bot reporting | X | X | X | X | ✓ |
| Audit log | X | X | X | X | ✓ |
| Sandbox | X | X | X | X | ✓ |
| HIPAA compliance | X | X | X | X | ✓ |
| Approval workflow for knowledge base | X | X | X | X | ✓ |
| Omniroute | X | X | X | X | ✓ |
| Agent shifts (Beta) | X | X | X | X | ✓ |
| Purchase Local/Toll-free numbers | X | X | X | ✓ | ✓ |
| Number porting | X | X | X | ✓ | ✓ |
| Click to call | X | X | X | ✓ | ✓ |
| Advanced Call queues | X | X | X | ✓ | ✓ |
| IVR | X | X | X | ✓ | ✓ |
| Call masking | X | X | X | ✓ | ✓ |
| Voicemail | X | X | X | ✓ | ✓ |
| Voicemail Transcription | X | X | X | ✓ | ✓ |
| Inbound Caller ID | X | X | X | ✓ | ✓ |
| Warm Transfer | X | X | X | ✓ | ✓ |
| Smart Escalations | X | X | X | ✓ | ✓ |
| Call monitoring | X | X | X | ✓ | ✓ |
| Call barging | X | X | X | ✓ | ✓ |
| Conference calling | X | X | X | ✓ | ✓ |
| After Call Work (ACW) | X | X | X | ✓ | ✓ |
| Advanced call metrics | X | X | X | ✓ | ✓ |
| Curated call reports | X | X | X | ✓ | ✓ |
| Custom call centre reports | X | X | X | ✓ | ✓ |
| Queue callback (virtual hold) | X | X | X | ✓ | ✓ |
| Non-business hour routing | X | X | X | ✓ | ✓ |
| Holiday calendar | X | X | X | ✓ | ✓ |
| Holiday routing | X | X | X | X | ✓ |
| Service level monitoring | X | X | X | X | ✓ |
| Abandoned call metrics | X | X | X | X | ✓ |
| Speech-enabled IVR | X | X | X | X | ✓ |
| Voicebot | X | X | X | X | ✓ |
| Bot reporting | X | X | X | X | ✓ |
| Omniroute | X | X | X | X | ✓ |
| Local min/month | X | X | X |
Includes 3000 local min/month |
Includes 5000 local min/month |
