Freshservice Starter
Freshservice Starter
ราคาต่อคนต่อเดือน สัญญารายปี
FEATURE LIST | STARTER | GROWTH | PRO | ENTERPRISE |
SERVICE MANAGEMENT | ||||
Incident Management | ✓ | ✓ | ✓ | ✓ |
Self Service | ✓ | ✓ | ✓ | ✓ |
Knowledge Management | ✓ | ✓ | ✓ | ✓ |
CSAT Surveys | ✓ | ✓ | ✓ | ✓ |
Channels - Email, phone, chat, widget | ✓ | ✓ | ✓ | ✓ |
Service Catalog and Request Management | X | ✓ | ✓ | ✓ |
Time Tracking | X | ✓ | ✓ | ✓ |
Employee Onboarding | X | ✓ | ✓ | ✓ |
MSP Mode | X | ✓ | ✓ | ✓ |
Problem Management | X | X | ✓ | ✓ |
Change Management | X | X | ✓ | ✓ |
Release Management | X | X | ✓ | ✓ |
Request for Change | X | X | ✓ | ✓ |
Freddy Virtual Agent on MS Teams | X | X | X | ✓ |
CMDB/ASSET MANAGEMENT | ||||
IT Inventory Management | X | ✓ | ✓ | ✓ |
Asset Auto-discovery | X | ✓ | ✓ | ✓ |
Asset Lifecycle Management | X | ✓ | ✓ | ✓ |
Purchase Order Management | X | ✓ | ✓ | ✓ |
Asset Relationship Mapping | X | ✓ | ✓ | ✓ |
QR and Asset Barcode Scanner | X | ✓ | ✓ | ✓ |
Software Asset Management | X | X | ✓ | ✓ |
Contract Management | X | X | ✓ | ✓ |
IT PROJECT MANAGEMENT | ||||
Agile, Waterfall and Hybrid Modes | X | X | ✓ | ✓ |
Project Templates | X | X | ✓ | ✓ |
Project Cloning | X | X | ✓ | ✓ |
Private Projects | X | X | ✓ | ✓ |
Gantt and Roadmap Planning | X | X | ✓ | ✓ |
Kanban Board | X | X | ✓ | ✓ |
Time Tracking | X | X | ✓ | ✓ |
Bug Tracking | X | X | ✓ | ✓ |
Test Case Management | X | X | ✓ | ✓ |
Smart Delay Predicition | X | X | ✓ | ✓ |
Collaborate with @mentions | X | X | ✓ | ✓ |
Reporting on Project tasks | X | X | ✓ | ✓ |
Sprint Insights | X | X | ✓ | ✓ |
Custom Task Types | X | X | ✓ | ✓ |
Custom Task Statuses | X | X | ✓ | ✓ |
Custom Task Fields | X | X | ✓ | ✓ |
Custom Task Workflows | X | X | ✓ | ✓ |
Project Management Access for Requesters @ $15 /user/month | X | X | ✓ | ✓ |
ALERT MANAGEMENT | ||||
Out of the box monitoring tools integration | X | X | ✓ | ✓ |
Alert Normalisation | X | X | ✓ | ✓ |
Alert Grouping | X | X | ✓ | ✓ |
Automatic Incident Creation | X | X | ✓ | ✓ |
Alert Reporting | X | X | ✓ | ✓ |
AGENT PRODUCTIVITY | ||||
Task Management | ✓ | ✓ | ✓ | ✓ |
Canned Responses | ✓ | ✓ | ✓ | ✓ |
Webhooks | ✓ | ✓ | ✓ | ✓ |
Public and Private Notes in Tickets | ✓ | ✓ | ✓ | ✓ |
Tags | ✓ | ✓ | ✓ | ✓ |
Integrated Game Mechanics | ✓ | ✓ | ✓ | ✓ |
Occassional Agents | ✓ | ✓ | ✓ | ✓ |
Custom Agent Dashboard | ✓ | ✓ | ✓ | ✓ |
Agent Collision Detection | X | ✓ | ✓ | ✓ |
Solution Article Suggester - Freddy | X | X | X | ✓ |
Canned Response Suggester - Freddy | X | X | X | ✓ |
Ticket Field Predictions - Freddy | X | X | X | ✓ |
Insight Inspector - Freddy | X | X | X | ✓ |
ML Powered Thank you Detector - Freddy | X | X | X | ✓ |
SERVICE MANAGEMENT AUTOMATION | ||||
Round Robin Ticket Assignment | ✓ | ✓ | ✓ | ✓ |
Workflow Automator | ✓ | ✓ | ✓ | ✓ |
Scheduler | ✓ | ✓ | ✓ | ✓ |
OOTB Orchestration apps | ✓ | ✓ | ✓ | ✓ |
Orchestration transactions |
1000 txns/mo/acc |
2000 txns/mo/acc |
5000 txns/mo/acc |
20,000 txns/mo/acc |
Orchestration Report | ✓ | ✓ | ✓ | ✓ |
Execution Logs | ✓ | ✓ | ✓ | ✓ |
Approval Workflows | X | ✓ | ✓ | ✓ |
Business Rules | X | ✓ | ✓ | ✓ |
Priority Matrix | X | ✓ | ✓ | ✓ |
SLA MANAGEMENT | ||||
SLA Policies | ✓ | ✓ | ✓ | ✓ |
Multiple SLA Policies | X | ✓ | ✓ | ✓ |
SELF SERVICE | ||||
Knowledge Base | ✓ | ✓ | ✓ | ✓ |
Self Service Portal | ✓ | ✓ | ✓ | ✓ |
Freddy Virtual Agent on MS Teams | X | X | X | ✓ |
REPORTING AND ANALYTICS | ||||
Analytics Starter - Curated Reports | ✓ | ✓ | ✓ | ✓ |
Analytics Starter - Export Reports | ✓ | ✓ | ✓ | ✓ |
Analytics Starter - Basic Filters | ✓ | ✓ | ✓ | ✓ |
Analytics Pro - Custom Reports | X | X | ✓ | ✓ |
Analytics Pro - Advanced Filters | X | X | ✓ | ✓ |
Analytics Pro - Scheduled Reports | X | X | ✓ | ✓ |
Team Dashboards | X | X | ✓ | ✓ |
Analytics Pro - AI Powered Ask Freddy | X | X | ✓ | ✓ |
CUSTOMIZATIONS | ||||
Multiple Portal Languages | ✓ | ✓ | ✓ | ✓ |
Custom Domain Mapping | ✓ | ✓ | ✓ | ✓ |
Portal Customization | X | ✓ | ✓ | ✓ |
Multiple Business Hours | X | ✓ | ✓ | ✓ |
Custom Mailbox | X | X | ✓ | ✓ |
API Access | 100 API Calls/min | X200 API calls/min | 400 API calls/min | 500 API calls/min |
SECURITY |
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Data Center Location | ✓ | ✓ | ✓ | ✓ |
GDPR | ✓ | ✓ | ✓ | ✓ |
SOC 2 | ✓ | ✓ | ✓ | ✓ |
Custom SSL Certificate | ✓ | ✓ | ✓ | ✓ |
Single Sign on | ✓ | ✓ | ✓ | ✓ |
Domain Restriction | ✓ | ✓ | ✓ | ✓ |
IP Range Restriction | X | X | ✓ | ✓ |
Sandbox | X | X | X | ✓ |
Audit Logs | X | X | X | ✓ |
HIPAA | X | X | X | ✓ |
ACCESS MANAGEMENT | ||||
Access Controls - Starter | ✓ | ✓ | ✓ | ✓ |
Access Controls - Pro | X | X | ✓ | ✓ |
APPS | ||||
Orchestration Marketplace | ✓ | ✓ | ✓ | ✓ |
Marketplace | ✓ | ✓ | ✓ | ✓ |
MOBILE SERVICE MANAGEMENT | ||||
Freshservice for Android | ✓ | ✓ | ✓ | ✓ |
Freshservice for IOS | ✓ | ✓ | ✓ | ✓ |
CUSTOMER SUPPORT | ||||
Knowledge Base | ✓ | ✓ | ✓ | ✓ |
Community forums | ✓ | ✓ | ✓ | ✓ |
24/7 Email Support | ✓ | ✓ | ✓ | ✓ |
24/5 Phone Support | ✓ | ✓ | ✓ | ✓ |
24/7 Chat Support | X | X | ✓ | ✓ |
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