Freshworks CRM Growth
Freshworks CRM Growth
ราคาต่อคนต่อเดือน สัญญารายปี
Features | GROWTH | PRO | ENTERPRISE |
CONTACT AND ACCOUNT MANAGEMENT | |||
Active Contacts |
1,000 |
3,000 |
5,000 |
Contact Management | ✓ | ✓ | ✓ |
Account Management | ✓ | ✓ | ✓ |
Contact Lifecycle Stages |
10 |
10 |
10 |
Marketing Lists | ✓ | ✓ | ✓ |
Basic Segmentation | ✓ | ✓ | ✓ |
Activity Timeline | ✓ | ✓ | ✓ |
Behavioral Segmentation | X | ✓ | ✓ |
Offline Events | X | ✓ | ✓ |
Auto Profile Enrichment | X | X | ✓ |
SALES AND MARKETING ACTIVITIES | |||
Tasks, Appointments, and Notes | ✓ | ✓ | ✓ |
Custom Sales Activities | X | X | ✓ |
CRM CUSTOMIZATION | |||
Workflows | 20 | 50 | 100 |
Time-based Workflows | X | ✓ | ✓ |
Rename Modules | ✓ | ✓ | ✓ |
Custom Fields: Basic Limits | ✓ | ✓ | ✓ |
Custom Fields: Advanced (Formula Fields, Lookup Fields) | X | ✓ | ✓ |
Auto-assignment rules for Contacts, Accounts, Deals | X |
50 per module |
100 per module |
Product Catalog | X | ✓ | ✓ |
Custom Modules | X | X |
10 custom modules |
EMAIL MARKETING CAMPAIGNS | |||
Marketing Email Templates |
20 |
100 |
500 |
Marketing Email Limits |
3x |
5x |
10x |
Marketing Subscription Center |
5 |
25 |
50 |
Marketing Transactional Emails | X | X | ✓ |
Marketing Reply Tracking | X | ✓ | ✓ |
Timezone-based Delivery | X | ✓ | ✓ |
MARKETING EMAIL DELIVERABILITY | |||
Custom Domains for Marketing Emails |
1 |
10 |
25 |
MARKETING JOURNEY BUILDER | |||
Webhooks |
Basic |
Advanced |
Advanced |
Active Marketing Journeys |
5 |
20 |
100 |
Live Tracking | ✓ | ✓ | ✓ |
SALES PIPELINE MANAGEMENT | |||
Deal Management | ✓ | ✓ | ✓ |
Visual Sales Pipelines | ✓ | ✓ | ✓ |
Collaboration with Slack | ✓ | ✓ | ✓ |
Multiple Sales Pipelines | X |
10 |
10 |
Sales Goals | X | ✓ | ✓ |
Sales Forecasting | X | X | ✓ |
Deal Teams | X | X | ✓ |
DATA ADMINISTRATION | |||
Data Import and Export | ✓ | ✓ | ✓ |
Data Storage |
2 GB |
10 GB |
20 GB |
File Storage |
2 GB per user |
5 GB per user |
10 GB per user |
Migration from other CRMs | ✓ | ✓ | ✓ |
SALES EMAILS | |||
Two-way Email Sync | ✓ | ✓ | ✓ |
Individual Email Limit (per user) |
200/day |
500/day |
1,000/day |
Sales Sequences (per user) |
5 |
10 |
25 |
Sales Seqeuences Email Limit (per user) |
500/day |
1,000/day |
2,000/day |
Personalized Bulk Emails (per user) |
250/day |
1,000/day |
5,000/day |
Team Inbox | ✓ | ✓ | ✓ |
PHONE |
|||
Built-in Phone | ✓ | ✓ | ✓ |
Buy Local and Toll-free Numbers | ✓ | ✓ | ✓ |
Inbound Caller ID | ✓ | ✓ | ✓ |
Call Masking | ✓ | ✓ | ✓ |
Call Recording | ✓ | ✓ | ✓ |
Voicemails and Voicemail Drop | ✓ | ✓ | ✓ |
Basic Call Queues | ✓ | ✓ | ✓ |
Advanced Call Queues | X | ✓ | ✓ |
Bring Your Own Carrier (BYOC) | X | ✓ | ✓ |
Conference Calling | X | ✓ | ✓ |
Holiday Routing | X | X | ✓ |
Call Recording Opt-in and Opt-out | X | X | ✓ |
Queue Callback (Virtual Hold) | X | X | ✓ |
CHAT | |||
Chat Widget | ✓ | ✓ | ✓ |
Topics | ✓ | ✓ | ✓ |
Mobile SDKs | ✓ | ✓ | ✓ |
Chat Assignment Rules | ✓ | ✓ | ✓ |
Chat Auto-resolve Rules | X | ✓ | ✓ |
IntelliAssign | X | ✓ | ✓ |
Chat Campaigns | X | ✓ | ✓ |
OTHER MESSAGING CHANNELS | |||
SMS Integration | ✓ | ✓ | ✓ |
Facebook Messenger Integration | ✓ | ✓ | ✓ |
WhatsApp Integration | X | ✓ | ✓ |
Apple Business Chat Integration | X | ✓ | ✓ |
FREDDY AI INSIGHTS | |||
Predictive Contact Scoring | ✓ | ✓ | ✓ |
Lead Gen Bot | X | ✓ | ✓ |
Smart Matches (Deduplication) | X | ✓ | ✓ |
Answer Bot | X | ✓ | ✓ |
Deal Insights | X | ✓ | ✓ |
Out-of-office Detection | X | ✓ | ✓ |
Forecasting Insights | X | X | ✓ |
WEBSITE INTEGRATION | |||
Classic Forms | ✓ | ✓ | ✓ |
Smart Forms | ✓ | ✓ | ✓ |
Website Tracking | ✓ | ✓ | ✓ |
DATA SECURITY AND GOVERNANCE | |||
US, EU, IN, ANZ Data Centers | ✓ | ✓ | ✓ |
Record Scope | ✓ | ✓ | ✓ |
Role-based Access | ✓ | ✓ | ✓ |
Sales Teams | X |
50 |
100 |
Custom Roles | X |
50 |
100 |
Territory Management | X | ✓ | ✓ |
Field-level Permissions | X | X | ✓ |
Audit Logs | X | X | ✓ |
REPORTS AND DASHBOARDS | |||
Default Reports | ✓ | ✓ | ✓ |
Custom Reports | ✓ | ✓ | ✓ |
Advanced Metrics | X | X | ✓ |
INTEGRATIONS | |||
API Access |
1000/account/hr |
2000/account/hr |
5000/account/hr |
Freshworks Marketplace | ✓ | ✓ | ✓ |
SUPPORT | |||
24x5 Support | ✓ | ✓ | ✓ |
Dedicated Account Manager | X | X | ✓ |
MOBILE | |||
Mobile App for Android and iOS | ✓ | ✓ | ✓ |
Contact, Account, and Deal Management | ✓ | ✓ | ✓ |
Automatic Call Logging | ✓ | ✓ | ✓ |
Check-in | ✓ | ✓ | ✓ |
Voice Notes | ✓ | ✓ | ✓ |
Book Uber | ✓ | ✓ | ✓ |
Google Maps | ✓ | ✓ | ✓ |
Offline | X | ✓ | ✓ |
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